Adding Sales and Operations to Our High-Growth Services
Tim White began his career at Convergys Corporation, a world leader in outsourced sales and service programs for Fortune 500 companies. While there, he led both direct sales efforts as well as multiple operational business units, gaining unique insight into integrating sales and operations for maximum efficiency. This foundation shaped his ability to empower teams with the right tools, training, and leadership to achieve exceptional results.
Tim expanded his expertise through client leadership roles at Experian Marketing Services and Carlson Companies, where he developed strategies to drive unique client growth and revenue expansion. These roles strengthened his ability to craft data-driven, customer-centric strategies that enhance business performance.
For the past fifteen years, Tim has held executive leadership roles where he helped mid-market businesses expand and thrive, spanning both privately owned and private equity-backed organizations. He has successfully led buy-side acquisition and integration efforts, as well as sell-side value creation and transaction strategies.
Tim’s impact includes:
Logistics Supply Manufacturer – Developed a differentiated value proposition, customer engagement, and acquisition strategy in an extremely competitive industry, achieving a 31% increase in annual revenue in less than one year while improving overall customer retention.
Industrial Aftermarket Machine Parts Manufacturer – Transformed a struggling sales division, increasing average order value by 50%, boosting conversion rates by 30%, and launching a national account model that drove 20% new revenue growth in its immediate first year. Additionally, implemented an enhanced “quote to delivery” process that improved efficiency (speed to customer) by 290%.
Online Retailer – Led a $250M business unit, increasing transaction profitability by 20%, conversion rates by 26%, and employee productivity by 14% through strategic sales and operational improvements.
Tim’s formula for success involves leveraging people, processes, and tools to engage organizations, drive alignment, and create frictionless customer experiences. His expertise spans transformational sales strategies, revenue growth initiatives, customer engagement, and operational excellence, all designed to maximize efficiency, profitability, and client satisfaction.
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