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Case Studies

From Small Company to Internationally Recognized Leader
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Situation

A Logistics company had a dream but needed help to bring it to life

The industry was transactional and had a reputation for leveraging
clients and truckers for personal gain

The owners knew there was a better way and called us to provide
the expertise to achieve their objective

 

Action

We worked with the company to develop a unique, client-first strategy focused on providing the customer extraordinary levels of quality and service with transparency, trust, and value

Truckers were treated like partners, attracting the best and most reliable in the industry  

We created cultural norms that attracted some of the best young talent in the region  

Then we created operating processes that allowed the company to continue to thrive as it grew

The sales and marketing plans allowed it to gain global recognition for its transformational practices 

 

Outcome

The company doubled in size multiple times over the next several years

Company success was recognized on Inc Magazine’s list of fastest-growing companies for 7 years

The focus on serving customers enabled them to achieve the highest customer service level in the Transportation Industry, with 96% client retention and an NPA score 5.7 times higher than the norm

They consistently won awards for one of the best places to work at both the city and state level

Through ongoing leadership development with company founders, the CEO was awarded Ernst & Youngs’s award for the Entrepreneur of the Year and the Torch Award for business ethics

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Turnaround from 50% decline to 35% growth

Situation

A national manufacturer of industrial products was dramatically impacted
by an economic downturn

Revenue was cut in half and profits declined into negative territory

The next generation owner had just become President, and everyone held
him responsible 

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Action

We rapidly proceeded to uncover and address the root issues that were holding the company back 

Then we investigated customers, competition, and the market, discovering many new avenues for growth

We collaborated with management to select and implement the key solutions, including refocusing on the most profitable products, initiating collaborative marketing with dealers, and introducing high-margin Accreditation Courses which also attracted new potential customers

Employees also worked with us to optimize the culture, communication, and many of the processes

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Outcome

After the first year, revenue growth rebounded 35% and profitability was restored

Both the President and employees had renewed passion and purpose 

Over the coming years its employees thrived, revenue doubled, and profits hit all-time highs

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Ready to grow? Contact us

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