Situation
A Logistics company had a dream but needed help to bring it to life
The industry was transactional and had a reputation for leveraging clients and truckers for personal gain
The owners knew there was a better way and called us to provide the expertise to achieve their objective
Action
We worked with the company to develop a unique, client-first strategy focused on providing the customer extraordinary levels of quality and service with transparency, trust, and value
Truckers were treated like partners, attracting the best and most reliable in the industry
We created cultural norms that attracted some of the best young talent in the region
Then we created operating processes that allowed the company to continue to thrive as it grew
The sales and marketing plans allowed it to gain global recognition for its transformational practices
Outcome
The company doubled in size multiple times year over year
Was recognized on Inc Magazine’s list of fastest growing companies for 7 years
The focus on serving customers enabled them to achieve the highest customer service level in the Transportation Industry, with 96% client retention and a NPA score 5.7 times higher than the norm
They annually won awards for one of the best places to work at both the city and state level
Through on-going leadership development with company founders, the CEO was awarded Ernst & Youngs’s award for the Entrepreneur of the Year and the Torch Award for business ethics
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