Clarifying Decision-Making Authority Amplifies Results
Leaders typically assume employees know what decisions they are empowered to make and what decisions need to be approved. However, if that has not been documented and communicated, it is unlikely to be true. When decision-making authority is not clear, some employees will “go rogue” and make decisions without asking. However, most employees simply become […]
Five Common Pitfalls to Effective Leadership
For anyone that desires to be an effective leader they have to understand that it will require continual self-reflection and personal growth. Anyone who manages a team or steering organization towards success is going to run into challenges and obstacles that will impeded progress. In this article, we’re going to briefly explore five common leadership […]
Nurturing Success: The Importance of Employee Satisfaction and Engagement
Success for small to medium-sized businesses hinges not only on innovative strategies and financial acumen but also on the heartbeat of the company—the employees. In this article, we delve into the critical realm of employee satisfaction and engagement, exploring why it’s not just a buzzword but a key driver for ensuring a positive work environment […]
Leveraging Growth by Amplifying Customer Experience
It is not a surprise that creating an amazing experience for your customers can improve your financials, but many leaders are uncertain how to make this happen. Let’s start by reviewing why this is important. A Zippia study summarized key facts on how improving customer experience can increase revenue by 10 to 15%. Engaging Employees: […]
Differentiation – The Secret Weapon
You have probably heard the phrase that “good is the enemy of great”. In today’s competitive marketplace, being good at what you do only works until someone else comes up with something great. So how do you go about finding a better way and enabling your company to become great at what it does? This […]
The Impact of Data-Driven Decision Making on Business Performance
Data-driven decision making has emerged as a powerful strategy in today’s digital culture. But does it actually improve business performance? As just one example, a study by McKinsey reveals that data-driven organizations are 23 times more likely to acquire customers, 6 times as likely to retain customers, and 19 times more likely to be profitable. […]
CEOs Must Evolve as the Company Grows
This article is part of a series on right-sizing your company. In this series of articles we are discussing the reasons why less than 3% of companies successfully grow to the next tier. In this final article in the series, we will focus on how the role of the CEO needs to evolve as their […]
Can Communication Facilitate Growth?
This article is part of a series on right-sizing your company. In this series of articles we are discussing the reasons why less than 3% of companies successfully grow to the next tier. Today’s topic focuses on how communication methods need to evolve as companies expand. Communication is the lifeblood of any organization, large or […]
The Growth Paradox: Outdated Systems
This article is part of a series on right-sizing your company. In previous articles we discussed the reasons why less than 3% of companies successfully grow to the next tier. Today we’ll continue that discussion by focusing on how sustaining growth requires proactively elevating your processes and systems. The Growth Paradox: Growth, while a sign […]
Redefine Roles as Your Company Grows
This article is part of a series on right-sizing your company. In a previous article we discussed the reasons why less than 3% of companies successfully grow to the next tier. Today we’ll discuss one of the actions you can take to allow your company to avoid the growth pains that most companies experience. Specifically, […]