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From Small Company to Internationally Recognized Leader

Updated: Nov 4, 2021


Situation

  • A Logistics company had a dream but needed help to bring it to life

  • The industry was transactional and had a reputation for leveraging clients and truckers for personal gain

  • The owners knew there was a better way and called us to provide the expertise to achieve their objective


Action

  • We worked with the company to develop a unique, client-first strategy focused on providing the customer extraordinary levels of quality and service with transparency, trust, and value

  • Truckers were treated like partners, attracting the best and most reliable in the industry

  • We created cultural norms that attracted some of the best young talent in the region

  • Then we created operating processes that allowed the company to continue to thrive as it grew

  • The sales and marketing plans allowed it to gain global recognition for its transformational practices


Outcome

  • The company doubled in size multiple times year over year

  • Was recognized on Inc Magazine’s list of fastest growing companies for 7 years

  • The focus on serving customers enabled them to achieve the highest customer service level in the Transportation Industry, with 96% client retention and a NPA score 5.7 times higher than the norm

  • They annually won awards for one of the best places to work at both the city and state level

  • Through on-going leadership development with company founders, the CEO was awarded Ernst & Youngs’s award for the Entrepreneur of the Year and the Torch Award for business ethics


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